Have you got a question about Magic you'd love answered? Take a look below to see if it features in our Frequently Asked Questions...
FAQ Index
Online listening outside the UK
General Vacancies
Presenter Vacancies
Music Submissions
How do I get into radio?
Requests
Song Queries
Competition Number
Magic TV
Comments/Complaints
How can I see 'now playing' information on my DAB radio?
Where can I hear Magic 105.4?
Listening Online
How Do We Choose Our Music?
Online Enquiries
Online listening outside the UK
Unfortunately, new broadcast licensing rules have recently come into effect which requires radio station web-streams to be limited to the UK audience only. This is administered by checking your computer's IP address against a geographic database.
IP addresses could be registered and/or routed anywhere, so the database may not be 100% accurate (especially for business users). If you are in the UK and still unable to listen online, please check your IP address (a number of sites will do this for you, such as www.whatismyipaddress.com), and let us know the result. We can then add it to the database as an exception.
We can only reinstate listeners at home or at work, from within the UK, who have been excluded with the Geo-IP DB.
For example, for home listeners who use AOL as their ISP - AOL regularly use non-UK IP addresses and as such will get blocked with Geo-IP system. Listeners from work usually get blocked because their proxy server is routed though non-UK IP address. Home listeners are advised to give us their IP address. Listeners from work are slightly different - you need to get your IT department to provide their company IP address(es).
What we cannot do is reinstate listeners from outside the UK. This contravenes the new PPL license.
General Vacancies
All opportunities in Magic 105.4 (and other companies within Emap PLC) are advertised on www.bauermedia.co.uk/Jobs, and in relevant publications. Please note - we do not accept unsolicited CV's.
Presenter Vacancies
We are always interested to hear from experienced presenters.
Demos should be addressed to:
Pete Simmons
Program Director
Magic 105.4
Mappin House
4 Winsley Street
London
W1W 8HF
If suitable, we will contact you when an opportunity becomes available.
Music Submissions
If you have listened to Magic and feel your music will fit in with our Mellow Magic format then please send your CD to:
Sophy Smith
Artist and Events Manager
Magic 105.4
Mappin House
4 Winsley Street
London
W1W 8HF
How do I get into radio?
You'll find useful advice on 'Working In Radio' at www.crca.co.uk
Requests
To make a request please:
Text to 61054 (25p plus your standard network rate)
Call the studio on 0207 436 1054 (call charged at local rate)
Email studio@magic.fm
Or fill in the request form here for a breakfast School Run Request
We can't guarantee to play all requests but we try our hardest! Your best chance of getting a song on is during Mellow Magic on Friday, Saturday and Sunday nights.
Song Queries
Our play list is commercially sensitive information and therefore it cant be published. However If you can tell us roughly when you heard a song or some distinctive lyrics we can usually identify it.
Or you can search for distinctive lyrics by typing them into www.google.co.uk within "" quotes. You could also try www.everyhit.co.uk and www.allmusic.com
Most songs & artists are available through www.amazon.co.uk (try the Music / Music Search page).
Competition Number
0901 077 1054
Calls from a BT landline are 30p. Mobile phones are 30p + your standard network rate.
Magic TV
Magic 105.4 and Magic TV are owned and run by the same company (Bauer Media) and both offer feel good favourites twenty four hours a day. See www.bauermedia.co.uk for more information.
Comments/Complaints
General queries can be sent to studio@magic.fm. Ofcom (the government regulation authority) will investigate specific complaints about programmes & adverts; at www.ofcom.org.uk and on 0845 456 3000. News items (and related queries) should be directed to Independent Radio News at www.irn.co.uk on 020 7430 4090.
How can I see 'now playing' information on my DAB radio?
You will need to make sure your settings are for scrolling text. You should be able to find the details in your manual. Check whether you can receive Magic by DAB at www.ukdigitalradio.com
Where can I hear Magic 105.4?
On 105.4 FM in the London area, on DAB digital radio across London & the Midlands (see www.ukdigitalradio.com for coverage) and where available on Sky Channel 930, Freeview Channel 715 and 'Listen now' online right here underneath our logo at www.magic.co.uk
Listening Online
1. What do I need to listen to Magic 105.4?
To listen on-line this site requires that you have a recent version of Windows Media player. Windows media player for PC's can be downloaded here
2. Can I listen on a Mac?
Windows Media Player for Macs can be downloaded here
3. I have problems listening via Windows Media Player?
For best results, you PC must be running Windows 2000 or XP (Professional or Home edition) with the latest version of Windows Media Player. It is very important your PC is free of spy/adware, this is the main cause of unusual problems when trying to listen to radio streams, due to the spyware consuming a chunk of your available bandwidth. Spy/Adware can show its presence by popup web pages appearing, search toolbars being attached to windows and the PC running very slowly. Microsoft offer a free spyware remover tool on their website - www.microsoft.com.
Please check that you have the latest version of Windows Media Player. For more help, please check the Windows Media help page on the Microsoft site. A list on FAQ's help and troubleshooting can be found here
How Do We Choose Our Music?
With your help! Magic plays the greatest songs from the greatest artists, mainly from the 70's onwards - along with the best new music - and every song we play is voted for by you. Join our listener panel here.
Online Enquiries
If you'd love to get in touch with magic.co.uk or would love to feature on the website, please feel free to contact our Chief Online Editor - Nicola Wilson. Click here to email Nicola and get in touch.
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